The reader stores the payment and Stripe charges it once the signal returns. It works on an Elevate event, once you switch it on for that event.
Some gatherings happen far from a cell tower: a forest retreat, a desert ceremony, an excursion by the water. The line at the door still forms, and this lets you keep it moving.
Where to find it
Open Scanner & POS from the dashboard sidebar. It opens a screen for installing the BrightStar Organizer app, or for using the browser scanner.
That screen is where you turn the feature on for your event, set your limits and see every payment taken this way.
Turning it on and setting your limits
Door staff devices cannot change them.
- 1Open the Offline card payments screen for your event.
- 2Tap **Change limits**.
- 3Switch on **Take cards with no signal**.
- 4Enter **Max per sale**, the largest card sale a device may take without signal.
- 5Enter **Max held per device**, the most card money one device may hold waiting for signal.
- 6Tap **Save**.
What the limits mean
Until you set your own, BrightStar starts with a $250 limit per sale and $2,500 held per device. Your limits can never go above Stripe's own cap of 10,000 USD per offline payment. Only payments still waiting for signal count toward the amount held on a device. Once a payment has been charged, it no longer counts.
Selling a ticket with no signal
When the device is offline and the feature is on, the checkout offers a card option for no signal:
- 1Choose one pass type and up to 4 tickets. Offline sales are priced at the current door price, and promo codes cannot be used.
- 2Enter the buyer's email or phone. One of the two is required, so you can reach them later if needed.
- 3Tap **Take card offline** and have the buyer present their card to the reader.
- 4When the screen says the card is stored, admit the guest. Their receipt shows as pending.
What happens when the signal returns
The reader sends the stored payment to Stripe when the signal returns. If the card is approved, the sale is recorded through the app. If the device has a connection at the moment of the sale, the card is charged straight away instead.
Each payment shows a status on the Offline card payments screen: Waiting for signal, Approved — recording, Recorded, Declined by the bank, or Charged, not recorded. Payments from all your devices appear in one list.
Before the doors open
A few things to check while you still have signal:
- Your event is on the Elevate plan.
- Take cards with no signal is switched on and your limits are saved.
- The device has opened the event while online, so it holds your limits and current door prices.