Platform Setup

Connecting Stripe to Get Paid

Connect your Stripe account to BrightStar so ticket sales can reach your bank account, and learn what happens when verification is pending.

2 min readUpdated 2026-10-01

When you run a kirtan night, a weekend retreat, or a full festival, money usually has to go out before it comes in — venue deposits, teacher fees, sound equipment, permits. Transfers can be held until your account is connected and verified, and then they are released. New Express accounts also have a payout hold before money leaves your Stripe balance, 14 days by default.

Stripe Express or Stripe Standard

BrightStar works with two kinds of Stripe account. With Stripe Express, BrightStar creates the account for you and hands you Stripe's own hosted onboarding to finish. Once it is complete, a Stripe Dashboard button opens a login link to your Express dashboard on Stripe. New Express accounts are created with a payout hold, 14 days by default, before money leaves your connected balance. With Stripe Standard, you connect an account you already own by authorizing it through Stripe. BrightStar cannot set the payout schedule on a Standard account, because you own that account yourself.

Where to find it

Connecting Stripe is owner-only: teammates you have invited cannot connect, change, or disconnect the payout account.

What Stripe verification involves

Stripe verifies who is receiving the money before it will move funds. That verification happens on Stripe's own pages, not inside BrightStar. BrightStar does not collect your identity or banking details. It stores the account identifier, whether the account is Express or Standard, and the status it reads back from Stripe.

Verification happens on Stripe's side rather than BrightStar's, so verification issues are best resolved by contacting Stripe support directly. While onboarding is unfinished, the payout account shows as Setup Incomplete, or Verification Pending while Stripe reviews it, and funds cannot be paid out. Once the account is complete and verified, held transfers are released.

Common questions

Do I have to wait until after my event to get paid?

BrightStar uses Stripe Connect to send ticket revenue to your own connected Stripe account rather than keeping it until after your event. Transfers can be held until your account is connected and verified, and then they are released. New Express accounts also have a payout hold, 14 days by default, before money leaves the connected balance.

Should I choose Stripe Express or Stripe Standard with BrightStar?

With BrightStar, Stripe Express is an account that BrightStar creates for you, and you finish Stripe's hosted onboarding. Stripe Standard connects an account you already own through Stripe's authorization. BrightStar cannot set the payout schedule on a Standard account, since you own it.

Read more

For Express, a Stripe Dashboard button opens a login link to your dashboard on Stripe once onboarding is complete. New Express accounts are created with a payout hold, 14 days by default.

Why is my Stripe verification taking so long?

Verification happens on Stripe's side rather than in BrightStar, so contact Stripe support directly about verification issues. Until it is complete, your BrightStar payout account shows as Setup Incomplete or Verification Pending and funds cannot be paid out.

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