Payments & Settlement

Stripe Connect Architecture

How a ticket payment moves from checkout to your connected Stripe account, and how fees are split.

2 min readUpdated 2026-10-01

When you set up payouts on BrightStar, you're plugged into Stripe Connect. This is the architecture that lets a kirtan circle collecting money at the door, a retreat center taking a deposit on a weekend program, or a festival selling weekend passes all get paid through one connected Stripe account. The split between you and BrightStar is set on the charge itself, so there's less room for money to go missing between the moment someone buys a ticket and the moment it shows up in your account. Understanding how that single charge splits answers most of the questions you'll have about your payouts.

How is the ticket price split among BrightStar, Stripe, and you?

The split isn't calculated after the sale. BrightStar passes an application fee amount along with the charge, so the fee is fixed when the charge is created. Who bears the fees depends on the event's setting. When you absorb fees, they come out of your share instead.

How long before the money lands in your bank?

Two different clocks matter here. The charge itself settles into your connected Stripe account as part of the same payment. The move from your Stripe balance into your bank account follows your payout schedule.

Refund policy is set per event by you as the organizer. Build your published policy around what you actually want to offer, and check how fees are handled for your event before you promise a full refund.

Common questions

How does BrightStar move ticket money to organizers?

BrightStar uses Stripe Connect. The customer pays on BrightStar checkout, and the funds settle into the organizer's connected Stripe account, with BrightStar's cut taken as an application fee on the same charge.

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There are two shapes underneath, chosen per order. When the organizer's connected account can process cards itself, meaning Standard accounts always and Express accounts once their card payments capability is live, the payment is created directly on that account with BrightStar's cut set as the application fee. Accounts still finishing verification fall back to a destination charge on BrightStar's account with the funds routed onward. The buyer sees no difference.

How is a single ticket payment split between BrightStar, Stripe and me?

The split happens on the charge itself. BrightStar's platform fee is $0 on Seva and $0.89 plus 1.85% per ticket on Elevate, and Stripe's processing fee is 3.05% plus $0.40 per order. If the buyer pays the fees, they are added on top of the ticket price. If you absorb them, they come out of your payout.

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Who is shown the fee and who bears it are separate questions. The event's fee-payer setting decides whether the buyer sees a fee line added on top or a clean ticket price. The rates are resolved live at checkout: a per-host negotiated rate takes precedence, then the stored rate for that plan and currency, then the built-in default.

How long does it take for money to reach my bank account?

On BrightStar, the charge settles into your connected Stripe account as part of the same payment. Getting it from Stripe to your bank follows your payout schedule. Newly created Express accounts have a daily schedule with a 14-day hold by default.

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