On a tablet, the BrightStar Scanner app shows your guest list and your scanner side by side, so one iPad can run a whole check-in table. It is for organizers and door staff who look guests up by name as often as they scan codes.
Think of a welcome table at a retreat or a kirtan evening: a line forming, a few people without their phones, a volunteer who needs to find a name quickly. The wider layout is made for that.
Where to find it
BrightStar Scanner app → sign in → choose your event. The two-pane layout appears by itself on an iPad, in either orientation. On a phone, the same app keeps its Scan, Guests and POS tabs along the bottom.
The lock for shared devices is at Settings (the gear in the top bar) → Shared device → Lock to check-in.
What the iPad screen shows
The screen is split into two panes.
Checking guests in
You can check people in by scanning or from the list.
- 1Hold a ticket QR code to the camera, or find the guest in the list.
- 2Tap the round button on a guest's row to check them in with one tap.
- 3Or tap the row to open the guest, then tap Check in.
- 4If someone has several tickets in the order, tap Check in all to admit the rest.
- 5To reverse a mistake, tap Undo check-in and confirm.
Setting your entrance
If your event has entrances, BrightStar asks once which entrance this device is at, and remembers the answer. Every check-in on the device is counted at that entrance, and your entrance appears as a chip in the header with its live count. Tap the chip to change it. Choose Any entrance for a device that roams.
A pass restricted to other entrances is refused with a Wrong Entrance message. Guests already checked in show where they came through, and the guest list shows live counts per entrance.
Locking a shared iPad to check-in
For a box-office iPad passed between volunteers, you can lock it to one event.
- 1Open your event in the app, then go to Settings → Shared device → Lock to check-in.
- 2Choose a PIN of 4 to 8 digits and enter it twice. Keep it with the manager.
- 3The device now opens straight into that event's scanning, guest list and door sales, with no way back to the event list.
- 4Settings, switching organizations and signing out are hidden. Changing the entrance asks for the PIN.
- 5To unlock, tap the lock icon in the top bar and enter the PIN.
Staying in sync and working without signal
The guest list refreshes about every 20 seconds, so a guest checked in on another device appears on yours shortly after. With no signal, the app can still check people in against a ticket list it downloaded when you opened the event, and the check-ins wait to sync. This offline check-in is available on Elevate and above. Undoing a check-in that has already reached BrightStar needs a connection.