Someone books a ticket to your retreat, your kirtan, your weekend of breathwork — and then life happens. They can't come. On BrightStar, that moment doesn't have to end with money going back out through the payment processor and the relationship ending with it. Event credit lets you offer that person a way to hold the value of their ticket and put it toward your next gathering instead. It's not a workaround or a private email arrangement you have to manage yourself — it's an offered path, sitting right next to the refund option, that the attendee can choose on their own.
How credit works
If they take it, the value of that ticket is held as credit belonging to them, with the amount set by the credit percentage you choose. Nothing about this requires you to track who's owed what in a spreadsheet; the credit stays attached to that attendee.
Why credit can suit you better than a cash refund
A cash refund sends money back out through the payment processor. Credit keeps the value inside your community, with the attendee holding a reason to come back to your next gathering. You're not shortchanging the attendee to get there: you set the credit percentage yourself, and it can be as high as full ticket value.
Turning on credit
You can set it for a single event, or set an account-wide default in the Refund Center that applies when an event has no policy of its own.
- 1Open the Refund Center, or your event's refund settings
- 2Make sure self-serve refunds are switched on
- 3Turn on event credit
- 4Choose what percentage of the ticket value becomes credit: 100, 75 or 50 percent in the Refund Center
- 5Leave credit off if you'd rather not offer it