How to Issue a Full or Partial Refund on BrightStar

Your step-by-step guide to managing customer refunds with clarity, confidence, and ease.
‍

Processing refunds is a natural part of running events—whether you’re hosting yoga workshops, concerts, retreats, trainings, or community gatherings. BrightStar’s refund tools are designed to keep the experience simple, transparent, and stress-free for both you and your attendees.
‍

With just a few clicks, you can issue full refunds, partial refunds, or custom refund amounts—all directly inside your BrightStar event organizer dashboard, with every adjustment instantly recorded for clean bookkeeping.
‍

✨ Step-by-Step: How to Issue a Refund in BrightStar

Follow these steps to process a refund quickly and accurately:
‍

1. Log in to your BrightStar dashboard

Sign into your account to access your event management tools.
(Event organizers often search: how to log into BrightStar dashboard, refund settings, customer order management.)
‍

2. Click My Customers from the left-hand menu

This opens your complete list of event attendees, ticket buyers, and customer profiles.
‍

3. Search for the customer

You can locate any attendee by:

Name
Email address
Order number
Last four of the card (if known)
Event name (optional)
‍

Then click View Details to open the customer profile.
‍

4. Open the correct order

Inside the profile, find the order you want to adjust.
Click the arrow ( > ) to open the Order Details page.
‍

5. Click the three-dot menu (⋮)

All order actions—resending confirmations, modifying details, and issuing refunds—live in this menu.
‍

6. Select Issue a Refund**

This opens the refund tool.
‍

7. Choose the refund type

You can:

Refund the full order amount, or
Refund a custom partial amount
‍

Enter the number, confirm, and the system updates the order automatically—no extra steps.
‍

💡 Important Refund Notes for Event Organizers

All refunds are processed through Stripe, BrightStar’s secure payment processor.
Refund timing varies by bank, but most attendees receive funds within 5–10 business days.
You can refund up to the total paid, including fees (optional).
Once a refund is issued, the order instantly reflects the adjustment and is logged for accounting compliance.
Partial refunds do not cancel the order—only the selected amount is returned.
‍

⚠️ When to Use Partial Refunds

Partial refunds are especially useful for:

Multi-ticket orders where only one attendee cancels
Correcting pricing errors or mistaken discount codes
Offering goodwill gestures without canceling the entire booking
Retreats, trainings, and multi-day events where only part of the package needs adjusting
Late arrivals, early departures, or special accommodations
‍

BrightStar’s flexible refund system helps you handle these real-world scenarios gracefully—without disrupting your event or voiding a full sale.

‍

About the Author

Akal Sahai Khalsa

Akal Sahai Khalsa’s work bridges devotion, technology, and consciousness. Raised in an ashram and immersed in the sacred music of India since childhood, Akal has spent decades producing and promoting many of the world’s leading spiritual artists. As the founder of BrightStar Events, he continues to build platforms that unite seekers, teachers, and communities in the spirit of Oneness. His approach reflects both discipline and depth—spiritual vision grounded in real-world execution.