How Attendees Can Find Their Tickets (Two Simple Pathways)

When an attendee can’t find their ticket, it often comes with a very human moment—a little worry, a little confusion, a sense that something important has slipped through the cracks. And in those moments, your response becomes part of the experience you’re holding for them.
‍

At BrightStar, we’ve designed the ticket-retrieval process to feel clear, gentle, and reassuring. Even these small logistical touchpoints are opportunities to help people feel welcomed, supported, and at ease. Two simple pathways let attendees get what they need—either instantly on their own, or with a little help from you.
‍

Both options are grounded in the same intention:
to bring more ease, clarity, and loving awareness into every interaction.
‍

✨ Pathway 1: Attendees Retrieve Tickets Themselves (Recommended)

This is the fastest, most empowering option for your attendees—and it requires no work from you.
‍

1. Ask the attendee to check the email they used at checkout

Tickets are automatically sent to the purchaser’s email address.
Encourage them to search for:

Subject: “BrightStar Confirmation”
Email: hello@brightstarevents.com
Check Spam, Promotions, and Updates folders
‍

Often, the ticket is already waiting there.
‍

2. Attendees can create a BrightStar Account (the easiest long-term solution)

If they still can’t find their email—or want long-term access—invite them to:
‍

👉 Create a free BrightStar account using the same email address they used to buy tickets.
‍

Once they log in, they can instantly:

View all tickets from all events
Access QR codes
Re-download tickets anytime
Manage future purchases with ease
‍

This option gives the attendee ongoing access while reducing repeat support requests.
It’s simple, calming, and empowers them to care for their own experience.
‍

✨ Pathway 2: You Resend the Tickets From Your Dashboard

Sometimes attendees reach out directly—this is your way to support them quickly and gracefully.
‍

1. Log into your BrightStar dashboard

Open your event admin area.
‍

2. Click “My Customers” in the left-hand menu

This shows your full customer list.
‍

3. Search for the attendee

You can search by:

Name
Email
Order number
‍

Click View Details.
‍

4. Open the attendee’s order

Locate the correct order and click the arrow ( > ) to view details.
‍

5. Click the three-dot menu (⋮)

In the top-right corner of the order.
‍

6. Select “Resend Tickets”

This sends a fresh copy straight to the attendee’s inbox.
‍

The system updates the order as needed, keeping everything clean and organized.
‍

🌱 A Note on Tone & Communication

When an attendee reaches out, they're often in a moment of stress. A simple, grounded response like:
‍

“No worries at all — I’ve just resent your tickets and you're all set.”
‍

…can make them feel seen, supported, and held gently in the process.
‍

It’s practical, yes—but it also reflects the deeper heart of your work.
‍

❓Frequently Asked Questions

The attendee says they never received the email. What should I check?

Have them confirm the email used at checkout.
Misspellings, typos, or using a partner’s email are common.
‍

Can attendees access tickets without searching for emails?

Yes—creating a BrightStar account with the same email used at checkout gives them immediate access.
‍

Can I resend tickets multiple times?

Yes. There’s no limit.
‍

What if the attendee used Apple Hide My Email?

They should log in using the same hidden email used during purchase.

‍

About the Author

Akal Sahai Khalsa

Akal Sahai Khalsa’s work bridges devotion, technology, and consciousness. Raised in an ashram and immersed in the sacred music of India since childhood, Akal has spent decades producing and promoting many of the world’s leading spiritual artists. As the founder of BrightStar Events, he continues to build platforms that unite seekers, teachers, and communities in the spirit of Oneness. His approach reflects both discipline and depth—spiritual vision grounded in real-world execution.